The most critical knowledge in your organization is undocumented.

We find it, capture it, and show you where the risk is. Voice AI assessments that take 5 minutes per person. Team-wide results in one week.

Try it yourself, free Talk to us about your team

Every organization has this problem

73%

of critical processes are held by one person with zero documentation

7.2/10

average knowledge risk score across 30+ operator assessments

90 days

average time for a replacement to figure out what the last person knew

Pricing formulas. Vendor relationships. Dispatch processes. Client history. Workarounds that keep things running. Every organization has people who, if they left tomorrow, would take critical knowledge with them. Nobody thinks about it until someone leaves.

How it works

Each person talks to our AI for 5 minutes

No forms. No surveys. No prep. They just have a conversation about how they do their job.

The system captures what they know

What processes they own. What decisions they make. What workarounds they use. What depends on them.

You get a team-wide knowledge risk report

Single points of failure. Undocumented processes by department. Prioritized documentation roadmap. Delivered in one week.

Built for every industry where knowledge matters

PE firms use it during operational diligence. Before they close, they know exactly what knowledge is concentrated in one person.

Healthcare organizations use it when key staff are at risk of leaving. Onboarding new hires takes months. This captures what they need to know in days.

Service companies with field teams use it to document dispatch, routing, and customer knowledge that lives in one dispatcher's head.

Any company going through a reorg, layoff, or leadership transition uses it to capture what's about to walk out the door.

What We Find

30 assessments. The same gap, every time.

8.1/10

Average knowledge risk score across operators assessed

73%

Of critical processes held by one person. Gone when they leave.

Most common finding

0 documented

The average number of critical processes documented per role assessed. Every organization. Every time.

Read the full benchmark report →

SoulCert AI is a division of BDE Capital, a private equity advisory firm focused on operational intelligence. We built SoulCert after running assessments across healthcare, industrial services, PE-backed portfolio companies, and professional services firms, and finding the same problem every time.

Find out where the knowledge lives in your organization.

Try it yourself, free Talk to us about your team